X-perience Privacy policy

This Privacy Policy applies to all individuals and organizations that access or use X-Perience, including:

• Students
• Professionals
• Employers
• Organizations
• Educational Institutions
• Visitors
• Administrators
• Other authorized users of the Platform

This Policy applies to personal information collected through:

• The X-Perience website.
• Mobile applications.
• User registration.
• Opportunity applications.
• Account verification.
• Customer support.
• Platform communications.
• Surveys and feedback.
• Any other services provided by X-Perience.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from the Platform. Users should review the privacy policies of those third parties before providing personal information.

By creating an account, accessing, or using X-Perience, you acknowledge that you have read, understood, and accepted this Privacy Policy.

You consent to the collection, use, storage, processing, and disclosure of your personal information as described in this Policy and as permitted by applicable law.

If you do not agree with this Privacy Policy, you should not access or continue using the Platform.

Your continued use of X-Perience following updates to this Privacy Policy constitutes acceptance of the revised Policy.

To provide our services, X-Perience collects information that you voluntarily provide as well as information generated through your use of the Platform.

The information collected depends on your account type, the services you use, and your interactions with the Platform.

You may provide personal information directly to X-Perience when you:

• Create an account.
• Complete your profile.
• Apply for opportunities.
• Submit verification documents.
• Contact customer support.
• Participate in surveys.
• Send messages.
• Upload documents or media.
• Use other Platform features. You are responsible for ensuring that the information you provide is accurate, complete, and kept up to date.

When you register an account, we may collect information such as:

• Full name.
• Email address.
• Telephone number.
• Password (stored in encrypted form).
• Country or region.
• Preferred language.
• Account type.
• Account preferences.
• Login credentials and authentication information.

This information enables us to create, manage, and secure your account.

Depending on your account type, your profile may include:

• Profile photograph.
• Biography or personal summary.
• Skills.
• Interests.
• Languages.
• Career preferences.
• Resume or Curriculum Vitae (CV).
• Portfolio links.
• Professional certifications.
• Social or professional profile links.
• Employment preferences. Some profile information may be visible to other users based on your privacy settings and the services you choose to use.

Students and educational institutions may provide information including:

• Institution name.
• Student identification number.
• Degree or program.
• Department.
• Faculty.
• Course of study.
• Academic level.
• Graduation year.
• Academic achievements.
• Internship records.
• Placement information.

Educational information is used to support career development, internships, placements, and verification where applicable.

Professionals may provide information including:

• Employment history.
• Job titles.
• Professional experience.
• Skills.
• Certifications.
• Licenses.
• Industry.
• Professional references.
• Career objectives.
• Work authorization status where applicable.

This information helps organizations identify qualified candidates for relevant opportunities.

Organizations using X-Perience may provide:

• Organization name.
• Business registration information.
• Organization address.
• Website.
• Industry.
• Contact information.
• Organization description.
• Company logo.
• Authorized representatives.
• Verification documents.

This information supports organization verification and recruitment services.

We collect information when you communicate with us or other users through the Platform.

This may include:

• Support requests.
• Feedback.
• Messages.
• Recruitment communications.
• Survey responses.
• Notifications.
• Email correspondence.

Communications may be retained to improve customer support, investigate reported issues, maintain Platform security, and comply with legal obligations.

Users may upload or create content including:

• Opportunity applications.
• Resumes.
• Cover letters.
• Portfolios.
• Images.
• Documents.
• Comments.
• Organization content.
• Opportunity listings.
• Other materials submitted through the Platform.

Users remain responsible for the content they publish.

To improve trust and security, X-Perience may collect information during account verification.

Verification information may include:

• Government-issued identification where applicable.
• Business registration certificates.
• Educational documents.
• Employment documentation.
• Proof of institutional affiliation.
• Official contact information.
• Other supporting documentation reasonably required to verify identity or organizational legitimacy. Verification information is processed solely for verification, compliance, fraud prevention, and Platform security purposes.

When you access or use X-Perience, certain technical information is collected automatically to help operate, secure, and improve the Platform.

We may collect information about the device used to access the Platform, including:

• Device type.
• Operating system.
• Browser type.
• Device identifiers.
• Screen resolution.
• Language settings.
• Network information.

Our systems automatically generate logs that may include:

• Login activity.
• IP address.
• Date and time of access.
• Pages visited.
• Error reports.
• Session duration.
• Security events.
• System diagnostics. Log information helps maintain Platform security, troubleshoot technical issues, and improve performance.

We collect information regarding how users interact with the Platform, including:

• Features accessed.
• Searches performed.
• Opportunities viewed.
• Applications submitted.
• Navigation patterns.
• User preferences.
• Feature usage statistics.

This information helps improve user experience and Platform functionality.

X-Perience uses cookies and similar technologies to:

• Remember user preferences.
• Maintain secure login sessions.
• Improve Platform performance.
• Personalize user experiences.
• Analyze Platform usage.
• Detect security risks.

Users can manage cookie preferences through their browser settings. Additional information is available in the X-Perience Cookie Policy.

We may collect analytics information to better understand Platform performance and user engagement.

Analytics may include:

• Page views.
• Feature usage.
• Session statistics.
• Referral sources.
• Performance metrics.
• Device statistics.

Analytics information is generally used in aggregated or de-identified form where appropriate.

Depending on your device settings and the services you use, X-Perience may collect general location information such as your country, region, or city.

Location information helps provide relevant opportunities, improve search results, support security measures, and comply with legal or regulatory requirements.

Where precise location information is requested, X-Perience will seek your permission in accordance with applicable law.

X-Perience uses personal information only for legitimate business purposes related to providing, maintaining, improving, and securing the Platform.

We process personal information only where there is an appropriate legal basis to do so.

We use your information to create and manage accounts, provide Platform functionality, facilitate opportunity applications, support recruitment activities, and deliver the services you request.

Your information is used to authenticate users, manage account settings, recover accounts, maintain security, process verification requests, and administer user preferences.

We use relevant profile, educational, professional, and organizational information to improve opportunity discovery and present users with opportunities that may align with their qualifications, interests, and preferences. Opportunity matching is intended to enhance the user experience and improve connections between candidates and organizations.

Your information may be shared with employers, organizations, or educational institutions, as appropriate, to facilitate recruitment, internship placements, volunteer opportunities, short-term contracts, and other authorized career development activities. Only information necessary for these purposes is shared, and users remain in control of the information they choose to include in their profiles and applications.

We use information about your interactions, preferences, and activity to personalize your experience on the Platform. Personalization may include recommending relevant opportunities, improving search results, displaying content based on your interests, and enhancing the overall usability of the Platform.

We use your information to send service-related communications, account notifications, application updates, security alerts, verification messages, customer support responses, and other information necessary for the operation of the Platform. Where required by applicable law, we will obtain your consent before sending promotional or marketing communications, and you may opt out of such communications at any time.

We use personal information to respond to inquiries, resolve technical issues, investigate reported concerns, process complaints, and provide assistance related to your use of the Platform.

Personal information may be processed to detect, prevent, investigate, and respond to fraud, unauthorized access, security incidents, misuse of the Platform, and other activities that may compromise the safety or integrity of X-Perience or its users.

We use information submitted during the verification process to confirm user identities, validate organizational legitimacy, support institutional verification, reduce fraudulent activity, and maintain trust across the Platform.

We may use aggregated, anonymized, or de-identified information to evaluate Platform performance, improve existing services, develop new features, conduct research, measure user engagement, and better understand how the Platform is used. Where reasonably possible, research and analytics activities are conducted using information that does not directly identify individual users.

We may process personal information where necessary to comply with applicable laws, regulations, court orders, lawful requests from competent authorities, enforce our legal rights, resolve disputes, protect the safety of users, and fulfill other legal or regulatory obligations.

X-Perience respects your privacy and shares personal information only where necessary to provide Platform services, support recruitment activities, comply with legal obligations, or with your permission. We do not sell your personal information to third parties.

When you apply for an opportunity or choose to make your profile visible to employers, certain personal information may be shared with the relevant employer or organization to facilitate recruitment and career development activities. Information shared may include your profile information, resume or curriculum vitae (CV), educational background, professional experience, skills, certifications, application materials, and any other information you choose to include in your application.

Employers and organizations that receive your information are responsible for handling it in accordance with their own privacy policies and applicable laws.

Where applicable, X-Perience may share relevant information with educational institutions to support student verification, internship placements, industrial training, graduate tracking, institutional partnerships, career services, and other authorized educational activities.

The information shared is limited to what is reasonably necessary for the specific purpose and in accordance with applicable privacy laws.

X-Perience may engage trusted third-party service providers to support the operation of the Platform.

These providers may assist with services such as:

• Cloud hosting.
• Data storage.
• Customer support.
• Email delivery.
• Analytics.
• Identity verification.
• Technical maintenance.
• Security monitoring.

Service providers may access personal information only to perform services on behalf of X-Perience and are contractually required to protect the confidentiality and security of that information.

Where paid services are available, payment transactions may be processed by authorized third-party payment providers.

X-Perience does not store complete payment card information. Payment providers process payment information in accordance with their own privacy policies, security standards, and applicable financial regulations.

Users should review the privacy policies of any payment provider used to process transactions on the Platform.

X-Perience may disclose personal information where required or permitted by applicable law.

This may occur to:

• Comply with legal obligations.
• Respond to lawful requests from courts or government authorities.
• Protect the rights, property, or safety of X-Perience, its users, or the public.
• Investigate suspected fraud or unlawful activity.
• Enforce these Privacy Policy and Terms and Conditions.

Where legally permitted, X-Perience will make reasonable efforts to notify affected users before disclosing their information.

If X-Perience or Mbongeya Internship Company Ltd undergoes a merger, acquisition, corporate restructuring, investment, asset transfer, or sale of all or part of its business, personal information may be transferred as part of that transaction. Any successor organization will remain responsible for protecting personal information in accordance with this Privacy Policy or provide notice of any material changes before the information is used differently.

X-Perience may share your personal information for purposes not described in this Privacy Policy only where you have provided your consent or where another lawful basis for processing exists under applicable law. You may withdraw your consent at any time where consent is the legal basis for processing, subject to legal or contractual limitations.

X-Perience retains personal information only for as long as necessary to provide Platform services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

The length of time we retain personal information depends on the type of information, the purpose for which it was collected, applicable legal requirements, and legitimate business needs. Different categories of information may be retained for different periods in accordance with the X-Perience Data Retention Schedule.

Users may request the deletion of their accounts through the Platform or by contacting X-Perience. Following a verified deletion request, personal information will be deleted, anonymized, or otherwise securely disposed of where appropriate.

Certain information may continue to be retained where necessary to:

• Comply with legal obligations.
• Prevent fraud.
• Resolve disputes.
• Enforce agreements.
• Maintain audit records.
• Protect Platform security.

Deletion of an account does not automatically remove information that has already been shared with employers, organizations, or educational institutions during the recruitment process.

X-Perience may retain certain records where required by applicable laws, court orders, regulatory requirements, tax obligations, or legitimate legal interests.

Information retained for legal purposes will be protected in accordance with this Privacy Policy and applicable law.

Certain information may be archived for disaster recovery, business continuity, audit purposes, historical records, security investigations, or system restoration.

Archived information is protected using appropriate security measures and accessed only where necessary for authorized business or legal purposes.

Depending on your jurisdiction and applicable privacy laws, you may have certain rights regarding your personal information. X-Perience is committed to respecting these rights and providing reasonable mechanisms for users to exercise them.

You may request access to the personal information that X-Perience holds about you. Where permitted by applicable law, we will provide a copy of your personal information or information regarding how it is processed.

You may update or correct inaccurate, incomplete, or outdated personal information through your account settings or by contacting X-Perience. Maintaining accurate information helps improve the quality of Platform services and recruitment outcomes.

Subject to applicable laws and legitimate business requirements, you may request deletion of your personal information. Certain information may be retained where required to comply with legal obligations, prevent fraud, protect security, resolve disputes, or enforce contractual rights.

Where technically feasible and permitted by law, you may request a copy of your personal information in a commonly used electronic format. This enables users to retain personal records or transfer information to another service where applicable.

Where permitted by applicable law, you may object to certain processing of your personal information where the processing is based on legitimate interests or other legal grounds. X-Perience will review such requests and respond in accordance with applicable legal requirements.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn and may affect your ability to access certain Platform features.

Users may choose whether to receive promotional communications from X-Perience. You may opt out of marketing emails or similar communications at any time by using the unsubscribe option provided or by updating your communication preferences within your account settings. Service-related communications necessary for the operation of your account may continue even if marketing communications are disabled.

X-Perience uses cookies and similar technologies to improve user experience, enhance Platform functionality, maintain security, and better understand how our services are used.

Cookies are small text files placed on your device when you visit a website or use an online service. Cookies help websites remember user preferences, maintain secure sessions, improve performance, and provide a more personalized experience.

X-Perience may use several categories of cookies, including:

• Essential Cookies: Required for core Platform functionality, authentication, and security.
• Functional Cookies: Remember user preferences and improve usability.
• Performance Cookies: Measure Platform performance and identify technical issues.
• Analytics Cookies: Help us understand how users interact with the Platform.
• Security Cookies: Detect suspicious activity and protect user accounts. Additional information regarding cookies is available in the X-Perience Cookie Policy.

Most web browsers allow users to manage cookie preferences, including blocking or deleting cookies. Disabling certain cookies may affect the availability, performance, or functionality of some Platform features.

X-Perience may use trusted analytics providers to better understand Platform performance and user engagement.

These providers may use cookies or similar technologies to collect aggregated usage information that helps improve our services.

Analytics information is used in accordance with applicable privacy laws and does not intentionally identify users beyond what is necessary to provide the analytics service.

Protecting personal information is a priority for X-Perience. We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information throughout its lifecycle.

X-Perience uses appropriate security measures to help protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include:

• Encryption of sensitive information.
• Secure authentication mechanisms.
• Role-based access controls.
• Security monitoring.
• System logging.
• Regular software updates.
• Network protection.
• Backup and recovery procedures.
• Security assessments where appropriate. Security practices are regularly reviewed and updated to address evolving risks.

Users are responsible for maintaining the confidentiality of their account credentials. You should choose a strong password, protect your login information, and notify X-Perience immediately if you believe your account has been compromised or accessed without authorization. Failure to adequately protect account credentials may increase the risk of unauthorized access.

X-Perience maintains procedures for identifying, investigating, responding to, and recovering from security incidents that may affect the confidentiality, integrity, or availability of personal information. Where required by applicable law, affected users and relevant authorities will be notified of certain data breaches or security incidents within the timeframes required by law.

While X-Perience takes reasonable steps to protect personal information, no method of electronic transmission, internet communication, or electronic storage can be guaranteed to be completely secure. Accordingly, X-Perience cannot guarantee absolute security of personal information and encourages users to take appropriate precautions when using online services, including protecting account credentials, using secure devices, and remaining vigilant against phishing or other fraudulent activities.

As a global career and opportunity platform, X-Perience may process and store personal information in countries other than the country where you reside. This section explains how X-Perience manages cross-border transfers of personal information and the safeguards implemented to protect your data.

Your personal information may be transferred to, processed, or stored in countries where X-Perience, its affiliates, service providers, or technology infrastructure operate.

These transfers may occur for purposes including:

• Providing Platform services.
• Hosting and maintaining systems.
• Processing opportunity applications.
• Customer support.
• Security monitoring.
• Data backup and disaster recovery.
• Platform administration.

By using X-Perience, you acknowledge that your personal information may be transferred across national borders in accordance with this Privacy Policy and applicable laws.

X-Perience takes appropriate measures to protect personal information when it is transferred internationally.

Where required by applicable law, we implement reasonable safeguards that may include:

• Contractual data protection obligations.
• Secure transmission methods.
• Encryption during transfer where appropriate.
• Access controls.
• Confidentiality requirements for service providers.
• Security and privacy assessments.

International data transfers are conducted only where appropriate legal protections are available or where another lawful basis for transfer exists.

Users accessing X-Perience from outside the country where our primary operations are located acknowledge that their personal information may be processed in jurisdictions with privacy laws that differ from those in their country of residence.

Regardless of where information is processed, X-Perience is committed to handling personal information responsibly and in accordance with this Privacy Policy and applicable legal requirements.

Where local privacy laws provide additional rights or protections, X-Perience will comply with those requirements to the extent applicable.

X-Perience is designed primarily for students, graduates, professionals, employers, organizations, and educational institutions. Protecting the privacy of children is an important part of our commitment to responsible data practices.

Users must meet the minimum age required to create an account under the laws applicable in their jurisdiction.

Individuals who have not reached the applicable minimum age should not create an account or provide personal information without appropriate authorization where required by law. Where X-Perience becomes aware that personal information has been collected in violation of applicable age requirements, reasonable steps will be taken to remove or restrict access to that information.

Educational institutions may facilitate access to X-Perience for eligible students as part of career development, internship management, placement activities, or other educational services.

Where educational accounts are created or managed in collaboration with an institution, X-Perience processes personal information only for legitimate educational and Platform-related purposes and in accordance with applicable privacy laws.

Educational institutions remain responsible for complying with their own legal obligations when providing student information to X-Perience.

Where required by applicable law, parents or legal guardians may contact X-Perience regarding personal information associated with a minor.

Subject to verification of identity and applicable legal requirements, parents or guardians may request access, correction, or deletion of a child's personal information where such rights exist.

X-Perience may request additional information to verify the identity and authority of the requesting individual before processing such requests.

X-Perience may integrate with or provide access to third-party services to improve Platform functionality. This section explains how those services are handled from a privacy perspective.

The Platform may contain links to external websites that are not owned or operated by X-Perience. X-Perience is not responsible for the privacy practices, content, security, or policies of third-party websites. Users should review the privacy policies of any external websites before providing personal information. The inclusion of a link does not constitute an endorsement of the third-party website or its services.

Certain Platform features may integrate with third-party applications or services. Where users choose to connect third-party applications, information may be exchanged between X-Perience and those services in accordance with the permissions granted by the user. The collection and use of information by third-party applications are governed by their respective privacy policies and terms of service.

Where paid Platform services are available, payment processing may be provided by authorized third-party payment providers. Payment providers are responsible for processing payment transactions securely and in accordance with applicable financial regulations and their own privacy policies. X-Perience does not store complete payment card information and encourages users to review the privacy practices of any payment provider used through the Platform.

Some pages on X-Perience may include embedded content such as videos, maps, documents, or other media provided by third-party services.

Embedded content may operate as though the user visited the originating third-party website directly and may collect information in accordance with that provider's own privacy policy.

X-Perience does not control how third-party providers collect or process information through embedded content.

X-Perience may update this Privacy Policy periodically to reflect changes in Platform functionality, applicable laws, technology, security practices, or business operations.

We reserve the right to modify or update this Privacy Policy at any time.

Changes may be made to improve clarity, address new legal requirements, introduce new Platform features, strengthen privacy protections, or reflect operational changes.

The updated Privacy Policy will replace all previous versions as of its stated effective date.

Where material changes are made to this Privacy Policy, X-Perience will make reasonable efforts to notify users through appropriate communication channels, which may include:

• Notices displayed on the Platform.
• Email notifications.
• In-application notifications.
• Other official communication methods.

Your continued use of X-Perience after the effective date of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Privacy Policy, you should discontinue use of the Platform and, where appropriate, request closure of your account.

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, X-Perience is committed to providing appropriate assistance.

For general questions regarding this Privacy Policy or X-Perience's privacy practices, users may contact our Privacy Team using the official contact channels published by the Platform. We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

Users wishing to exercise their privacy rights including requests to access, correct, update, delete, or otherwise manage their personal information may submit a request through the appropriate privacy request channels provided by X-Perience. To protect personal information, X-Perience may require reasonable verification of identity before processing certain requests. Requests will be handled in accordance with applicable privacy laws and within any legally required response timeframes.

X-Perience Operated by Mbongeya Internship Company Ltd (MIC Ltd)

For privacy inquiries, data protection requests, complaints, or questions regarding this Privacy Policy, users should contact X-Perience through the official support channels published on the Platform.

The most current contact information, including support email addresses, office addresses, and other communication channels, is available on the official X-Perience website.

By accessing or using X-Perience, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, disclosure, and protection of your personal information as described herein, subject to applicable law. X-Perience is committed to maintaining responsible privacy practices that support a secure, transparent, and trusted environment for students, professionals, employers, organizations, educational institutions, and all other members of the X-Perience community.